In the highly competitive business world of today, without the right technologies and tools, it is extremely challenging to build a customer-oriented brand. Placing your customers at the top of your priority list is a surefire way to guarantee success. Moving towards customer-centricity mandates the use of the best and most trusted software tools available.
Help desk software is one such popular tool that can aid you in handling customer queries, issues, and responses, providing you with numerous benefits that can help improve customer satisfaction. Some of the most commonly used help desk software tools are:
Freshdesk
Freshdesk is an IT help desk software, which happens to be the most trusted one, recognized by over 150 000 organizations. Some of its characteristics include:
- Automatically converts emails into tickets,
- Sets business hours,
- Sets up service level agreements,
- Provides significant portals to match brand styling,
- Self-service knowledge base and forums,
- Consistent customer service via email, phone, chat, and social media channels,
- Using advanced automation rules for repetitive tasks,
- Using customizable analytics and reports to increase team performance.
Salesforce Service Cloud
Salesforce Service Cloud is a powerful help desk tool that is closely integrated with Salesforce. Some of its main characteristics include:
- Smart responders chatbots that automatically solve customer questions,
- Access to Salesforce Service Cloud infrastructure which provides insights into communications and solves problems quickly.
HubSpot Help Desk Software
HubSpot is a supreme solution suitable for any kind of business, especially if you are already in the HubSpot ecosystem. HubSpot provides context for every conversation.
It has one main dashboard that can be approached by any team member, thus allowing team members to get fast and easily to common issues or questions, and assign tickets to members of the support team with manual or automatic tagging.
JIRA
Jira is an Atlassian help desk tool that allows you to connect the incoming questions directly to tickets on behalf of your engineering team. This makes the connection between IT and development teams more efficient and ensures smooth communication and fast issue resolution.
It should be noted that JIRA is only for internal use.
JIRA delivers a super experience to users and guarantees that your employees and customers get the support they need. It is easier when you have everything in one place, so you can manage to respond to changes, resolve incidents, and bugs, and deliver service efficiently.
ZohoDesk
ZohoDesk delivers automated tasks, patterns, and channels (emails, phone, live chat, web forms, social media) to communicate and methods for customers so they can answer any question. By using ZohoDesk, team members can make timely decisions. Additionally, it delivers a long-lasting customer experience.
Happyfox
Happyfox allows sorting, managing, and categorizing issues from one place. The opportunities presented by the software will allow you to set up different types of cases that can be used for customer experience.
The Happyfox technologies and tools will help you with your HR, marketing, and IT help desks.
Zendesk Support
Zendesk Support provides full-service customer support and flexibility to create their own macros to respond to common customer questions, which saves time and energy.
Another important thing is that Zendesk provides detailed and customizable dashboards allowing the agents to create the views they need. In addition to this, Zendesk can integrate with over 500 apps such as Salesforce, MailChimp, Shopify, and many more.
Intercom Tools
Intercom is the leader in live chat and ticketing software due to its performance and functionality. Its main characteristic is powerful messaging which is a shared team inbox that allows teams to work together. Regardless of the message’s origin, all communication is streamlined.
HelpDesk by LiveChat
HelpDesk by LiveChat provides a single ticketing system that converts emails into custom tickets and manages them from its main platform. HelpDesk allows preparing canned answers according to customer needs enhancing team members collaboration.
The right technologies and tools for you?
As they say: You are only as good as your tools are. Therefore having a predictable, platform certainly will take you to success.
There are a lot of platforms, tools, and technologies that you can use to improve customer service. The one that you choose should reflect your business needs. Not sure which one is the right one? Let us know.
