Darko is a tech enthusiast who loves keeping up with the latest technologies and trends, and enjoys spending his free […]
After only 6 months of disrupting the industry, Global Help Desk joins the extensive solutions portfolio of the widely known […]
The industry trends in the help desk industry are undergoing a significant transformation. The emergence of artificial intelligence and machine […]
If you’re running a business or managing an organization, chances are you’ve heard of the term “help desk”. A help […]
A Help Desk is an essential component of any business that strives to provide exceptional customer service. It is the […]
IWFirstCall is a multifunctional company offering services and solutions in multiple areas – Help Desk, Call Center, Network Operations Center, […]
IWFirstCall is a multifunctional company offering services and solutions in multiple areas – Help Desk, Call Center, and Network Operations […]
IWFirstCall is a multifunctional company offering services and solutions in multiple areas – Help Desk, Call Center, Network Operations Center, […]
Help desks are grouped according to their form of deployment, the size of a client’s business and whether the software’s […]
There are three main help desk roles: Help desk manager Help desk agent Help desk team lead HELP DESK MANAGER […]