IWFirstCall is a multifunctional company offering services and solutions in multiple areas – Help Desk, Call Center, Network Operations Center, being a 24/7 available partner to its clients. On the other hand, we offer excellent opportunities for employment, personal and professional development. Learn more about IWFirstCall from the interview with Stefan Stojanovski, Managing Partner at IWFirstCall.
1. Who is Stefan?
Stefan Stojanovski – parent and proud husband, and manager of IWFirstCall originally and permanently residing in Bitola. My professional qualification and formal education includes Operations Management, but I started my working career very early, in the transport sector. Personally, I would say that I am a person who likes to invest in himself, take risks and constantly learn from mistakes. My motto is Never say never, and always look at what could be better and how to make it better.
2. As IWFirstCall Manager, tell us a little more about IWFirstCall. What kind of company is IWFirstCall and how did you get an idea for a company as IWFirstCall?
IWFirstCall is a multifunctional start-up company that offers support, services and solutions in multiple areas, such as Network Operations Center (NOC), help desk and call center. Our main goal is to enable our clients and their businesses to function flawlessly every day by providing 24 hours support and monitoring of their systems, 7 days a week.
The idea to establish IWFirstCall arose as a result of companies’ need for a partner company that would provide them with services and solutions from multiple areas (call center, help desk, NOC), thus enabling them to progress and expand to market quickly. The services and solutions that we offer already exist in the market, but are rarely united in one place, and that is what sets us apart in the market. The fact that we offer services and solutions from several areas allows employees to find themselves in the area that suits them best, and to continue their personal and professional development in the direction they want, which is in line with our company.
3. What does IWFirstCall focus on? What does it offer to clients and to employees?
In terms of the operating areas, we focus on domestic and foreign markets, wherever there is a need for this type of services and solutions. We are not limited geographically, and we are also not limited in the range of services and solutions we offer. As we grow and develop, so do the services and solutions we offer, all in order to meet the demands of our clients.
When it comes to our employees, we offer a comfortable working environment where there are no limits for the development of potential. Every working day is different than the previous one with multiple challenges and new things, projects that motivate the employee to constantly learn and develop. In addition, we offer possibilities of direct contact with clients and parallel development of technical and soft skills.
4. What are the company’s future plans and how can you become part of the IWFirstCall?
Currently the number of employees in IWFirstCall is more than 10 and we plan to increase the number of employees, train, and grow the team. So, anyone who wants to become part of our team can visit our website https://iwfirstcall.iwconnect.com/career/ and apply, or send your CV to hr@iwconnect.com. Also, for all those who want to learn more about us, they can visit our website, follow our profiles on Instagram, Facebook and LinkedIn or contact us directly.
