Damjan has been part of IWFirstCall for over 6 months. He has been working as an operational support associate, providing technical and administrative support to help clients resolve issues with products or services. Take a peek into Damjan’s life.
Who is Damjan?
Damjan is the most silent of all. Always dedicated to his obligations, accomplishing them in a matter of time. A great friend and colleague, who, you can always count on.
What is your role at IWFirstCall and how long have you been at IWFirstCall?
I have been working at IWFirstCall for over six months and so far, I am thoroughly enjoying being a part of this company.
As an operational support associate, my job responsibilities include monitoring and maintaining computer systems and networks, ensuring their smooth functioning, troubleshooting system, and network problems, identifying and resolving hardware and software issues, and promptly responding to call-outs within agreed time frames.
Why did you choose a career in help desk/call center/NOC?
Being part of a help desk, call center, or NOC team can be a significant challenge, but it aligns with my interests as I have always been intrigued by emerging technologies and IT trends.
As such, this job provides me with a unique opportunity to stay up-to-date with the latest IT advancements and requires me to develop innovative solutions for the challenges that arise.
How do you stay up to date with the latest technology and advancements in the industry?
To stay up to date with the latest advancements in the industry, I regularly read tech blogs, which are an excellent resource for learning about emerging trends quickly, and I also follow influential thought leaders on social media and participate in tech forums. In addition, I find podcasts to be a convenient way to stay tuned to the latest tech news and trends.
There are a lot of platforms out there to use, with Spotify and Stitcher being some of the best that offers a wealth of information.
What is the most interesting part about working at IWFirstCall?
‘’Never being bored’’
Working at IWFirstCall gives you a chance to see beyond the surface of the technology. It is a big challenge, and a great pleasure to offer and assist in people’s issues due to help desk tasks, NOC support, or call, just to make people’s life and work easier by creating opportunities for all users.
What guides Damjan through life and work?
My primary focus is on continuous personal growth in terms of knowledge, skills, and relationships. To achieve this, I strive to learn from my previous experiences and set ambitious goals for myself.
I firmly believe in the power of self-control, positive thinking, and avoiding negativity, and this quote guides my approach to life.
