IWFirstCall is a multifunctional company offering services and solutions in multiple areas – Help Desk, Call Center, Network Operations Center, being a 24/7 available partner to its clients. On the other hand, IWFirstCall offers excellent opportunities for employment, personal and professional development. Learn more about IWFirstCall from the interview with Blagojche Sidzhimoski, part of IWFirstCall’s Business Development team.
1. Who is Blagojche and what is your role in IWFirstCall?
Blagojche is one of the first people you will meet if you decide to start your career at the IWFirstCall. A person who constantly improves and is always looking for new challenges, a person who is not satisfied with the average. Throughout my career, I have been part of a number of companies in the country and abroad in various positions, from call center agent to Chief Operating Officer, and currently I’m a part of the IWFirstCall business development team. Privately, I am a person who loves to spend the free time with friends and family.
2. You are part of the business development team at IWFirstCall, so what kind of company IWFirstCall?
We are a start-up company that I would say is the first of its kind in our city and probably beyond. Our company deals with customer care or rather support, we offer services in several areas, so I would say a multifunctional company with services such as Network Operations Center, help desk, call center. Our goal is to help companies run their business flawlessly and will allow them to create long lasting partnerships and values on their way to success, through the tools and services we provide them. In other words, we offer them expertise that will enable them to work more productively, more effectively and differently from their competition. We are a company that focuses on our clients, so their success is our success.
3. Where do you see IWFirstCall in the future?
With the onset of the pandemic, I think startups in the last few years have proven to be stronger than anyone believed. Although there is a stereotype that it’s difficult for a start-up to succeed, I would say that the opposite is proven where such new companies are much more prepared for the challenges that arose from the pandemic. I think that new companies have a more dynamic work atmosphere, and have a number of innovative and new creative ways of solving problems.
Through my many years of experience on a number of projects in the past, and looking back today, I, along with the rest of the IWFirstCall team, are inspired to become one of the leading Help Desk centers. Our vision is to become the first choice of businesses worldwide by supporting them in realizing their mission of providing fast and quality services. Ahead of us is a period where we expect big projects and big successes as well as expansion of our company.
4. How does your working day look like?
The day mostly depends on the tasks and responsibilities for it. Most of the time, we all start in a relaxed atmosphere with coffee with the colleagues on the summer terrace or in the cafeteria. The day continues dynamically with work, meetings, solving tasks. We have frequent meetings and communication with the team about existing problems and their solutions, and we also focus on research and learning new technologies.
5. What are the values you strive for and what makes IWFirstCall different from other companies in terms of culture and the values you have?
The values we aim for are: desire for continuous progress, desire for success, responsibility, flexibility and quick adaptation. Our company culture fosters a people-centered approach and we are always there for our employees at every step of their personal and professional journey, and not only that, IWFirstCall is, and will be, a company that won’t let you get “stuck” in your comfort zone.
We are continually in a dynamic atmosphere with our colleagues, and every day through work we encounter different problems and acquire new knowledge and skills. Everyone individually contributes to our success. We believe that everyone can improve their knowledge through daily challenges and thus advance in their career.
As I mentioned at the beginning, our company culture is to cultivate an approach where the company takes care of its employees and our team enjoys a number of benefits, vouchers for a fitness or beauty salon, opportunities for advancement and working in a pleasant team environment, and one of the biggest benefits is that we work on large global projects.
6. How important is it for an employee to have the same or similar values with the company in which he works?
Well, in my opinion, I think that every company should have its own values, they are something that people feel, believe, and something that they live by. Therefore, it is very important that the employees have similar values so that we can nurture and upgrade them together.
7. What does a potential employee need to know to start working at the Global Help Desk?
The activity that our company deals with is, as we said, not so represented in our market, so relatively speaking, we cannot ‘steal or buy’ ready workforce, from another company and immediately incorporate it into our system. That’s why our company has a training period, the learning process is quite simple. Summarily, I would say that anyone who wants to apply to our company needs to have a good knowledge of English language, good communication skills, resources and interest in computer skills and tools.
Both beginners and those with many years of work experience have a chance to be employed at Global Help Desk, everyone can become part of our team. I would say that knowing how to work but also willing to learn are equally important.
So, anyone interested in becoming part of our team visit our careers page https://iwfirstcall.iwconnect.com/career/ and apply, or send your CV to hr@iwconnect.com. For all those who want to learn more about us, they can visit our website, follow our profiles on Instagram, Facebook and LinkedIn or contact us directly.
