NOC team mainly provides technical support by researching and helping users answer their questions, find solutions online, troubleshoot and maintain workstations.
IWFirstCall provides NOC services with its team by constantly monitoring the performance and health of a network. The NOC team is the first line of defense against network failures.
They give the companies and organizations full access and control of their networks, so they can detect troubles and even react fast and prevent problems or quickly resolve issues as they occur.
A 24/7 support team monitors the equipment and whole infrastructure, wireless systems, databases, firewalls, related network devices, telecommunications, dashboards, servers and reports issues to the next level maintenance, thus solving the problem before anyone even notice.
Their services also include monitoring customer support calls and help desk ticketing systems, and integration with customers’ network tools, so the NOC plays a huge role in ensuring a positive customer experience.
NOC functions
- Network monitoring
- Incident Response
- Establishment, Investigating and Refreshing of Application software
- Patch Management
- Network Capacity and Backup
- IPS Administration and Firewall Checking
- Analysis of Threats
- Management Based on Policies
How can our services help your company?
- 24/7 Performance monitoring
- Unlimited remote online support
- Provides real-time optimization
- Crises management
- Cost reduction
- Provides personalized services
- Decreased investment expenses
- Security and backup management
- Preventive Maintenance
- Scheduled Health Reviews
- Priority Response
