IWFirstCall
is a certified 24×7 Customer Care Center, offering NOC support, optimization, design and build services for enterprises, and communications service providers. Our solutions significantly improve the support provided to partners and clients, customers and end-users.
With our internal NOC operations we strive to improve efficiency and shorten response times. We provide best practices in consulting to optimize, design and build NOC operations, frameworks, and procedures. Proactive 24×7 NOC support is provided with several options, including North America, EU, UK or global integrated NOCs.
IWFirstCall’s 24×7 staff provides a hands-on approach to incident resolution for technology infrastructure support.
For more information about our services, send us a message.
What We Believe
We believe it matters who answers the phone. And so we work hard to be the most knowledgeable, most proactive, most service-oriented help desk company in the industry.
Mission
To enhance our Client’s lives and their businesses and to enable them to become leading companies in their niche market through innovation and excellence.
Vision
To become our Client’s most trusted business partner by bringing together innovative ideas, continuous process improvement, and people who make things happen
To provide a high-growth environment where everyone can thrive and become professional
To be the first choice of Clients around the world that will support them realize their mission by providing quality services at market-leading value, whilst ensuring customer satisfaction is at the heart of everything we do.
Who We Are
Delivering a great service desk experience starts with building a great service desk team. These are our core values:
Success
We believe success is mutual.
Client success is our success – When our clients succeed, we succeed as well. Thus, we are strongly committed to ensuring our Clients realize their mission and vision, and achieve extraordinary things.
Simplicity
We make complex things simple. We believe in simple start.
We aim to make complex tasks simpler, more practical, realistic, and effective solutions to any problem. Don’t worry about having all the answers at the beginning – just get started. We believe that there is no exercise better for the heart than reaching down and lifting people up.
Continuous growth
We conform, grow, evolve, and devote ourselves to lifelong learning.
We don’t stop, we believe that knowledge is power and challenge ourselves to be lifelong learners. Our learning attitude determines how we see and process things around us. The people that work here are smart, and smart people know you can always get better.
Excellence
We strive for excellence.
Our team is an extension of your team, and the happiness of your users is the key to our mutual success as your outsourced help desk partner. We believe your time at Global Help Desk should make you excellent not only business-wise but also as a person.